What does a Sales Assistant do?
Sales Assistants typically work in brick-and-mortar retail stores. They must be knowledgeable of the store layout, inventory and company policies in order to provide accurate information to shoppers. A Sales Assistant will help locate products for customers, place orders and holds, process transactions and keep the sales floor organized and well-stocked. They often act as the face of the company and must uphold company values both in how they dress and how they interact with customers.
Sales Assistant skills and qualifications
Successful Sales Assistant candidates will have various skills and qualifications needed for the duties and responsibilities of the job. Most will maintain a focus on customer satisfaction with a foundational knowledge of the business and the applications and uses of the products and merchandise. A Sales Assistant’s skills and qualifications could include:
- The ability to communicate effectively
- The ability to read, write, and perform basic math
- A professional appearance
- A friendly and outgoing demeanor
- A concern for others and a desire to help
- Knowledge of point of sale systems
- Strong customer service skills
Sales Assistant salary expectations
A Sales Assistant makes an average of $14.27 per hour. Pay rate may depend on level of experience, education and the geographical location.
Sales Assistant education and training requirements
Sales Assistants typically need to have a high school diploma or GED. In some cases, an associate degree may be necessary. Typically, Sales Assistants receive on-the-job training, which can last a few days or up to several months. They are usually guided by a more experienced Sales Assistant who offers training sessions on customer service, security, policies and procedures, cash and payment handling and register operation.
Depending on the products sold, some Sales Assistants may be given specialized training on how to use, model or display the merchandise. Additionally, they may receive continuous training to learn about new products and services.
Sales Assistant experience requirements
Generally, no prior experience is required for entry-level Sales Assistants. However, a background in customer service or retail can be beneficial. Communication skills are necessary to effectively assist customers and process payments accurately. Some Sales Assistants may need up to 1 year of related experience.
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