Last updated: 09.02.2025
Welcome to LACRIMA DAIRY INDUSTRY LTD. (“Lacrima”, “we”, “our”, “us”). These Terms of Service (“Terms”) govern your access to and use of our website at https://lacrimadairy.com and any sub-sites or language versions (“Site”). By using the Site, you agree to these Terms and to our Privacy Policy and Cookie Policy. If you do not agree, please do not use the Site.
1) Who we are
Legal entity: LACRIMA DAIRY INDUSTRY LTD.
Registered address: Bulgaria, 1700 Sofia, 89-A Simeonovsko shausse Blvd., fl. 2
UIC: 203417385
2) Eligibility
The Site is intended for users who are at least 16 years old or the age of digital consent in your jurisdiction. If you use the Site on behalf of a company, you confirm you are authorized to bind that company.
3) Acceptable use
You agree not to misuse the Site. Prohibited actions include attempting to gain unauthorized access, interfering with the Site’s operation, scraping without permission, uploading malicious code, or submitting unlawful, infringing, or misleading content.
4) Product information and health disclaimer
We aim to provide accurate information about our dairy products, certifications, and quality standards. Always read labels on the actual product, as ingredients, allergens, nutrition, shelf life, and packaging may vary by market and batch. Information on the Site is for general information only and is not medical or dietary advice. Consult a healthcare professional for personal dietary concerns.
5) Certifications and third-party marks
References to BDS, IFS, Halal, BIO, or other certifications may apply only to specific facilities, lines, or product batches and may not apply to all products in all markets. Third-party marks are owned by their respective holders.
6) Intellectual property
Unless stated otherwise, the Site and its content (text, images, videos, graphics, product names, and trademarks) are owned by or licensed to Lacrima and are protected by applicable laws. You may view content for personal, non-commercial use and share public links. You may not reproduce, distribute, modify, create derivative works, or commercially exploit content without our prior written permission.
7) Submissions and feedback
If you submit messages, feedback, or materials through the Site, you represent that you have the necessary rights. You grant us a non-exclusive, worldwide, royalty-free license to use such content to handle your inquiry and improve our products and services. Personal data is processed per our Privacy Policy.
8) Third-party links
Links to third-party sites or social platforms are provided for convenience. We do not control and are not responsible for their content, policies, or practices. Access them at your own risk.
9) No warranties
The Site is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the Site will be uninterrupted, secure, error-free, or virus-free.
10) Limitation of liability
To the maximum extent permitted by law, Lacrima and its directors, employees, and affiliates are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, goodwill, or other intangible losses arising from or related to your use of the Site. Where permitted, our total liability for any claim will not exceed EUR 100.
11) Indemnification
You agree to indemnify and hold harmless Lacrima and its affiliates from claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from your use of the Site or violation of these Terms.
12) Changes to the Site and to these Terms
We may modify, suspend, or discontinue any part of the Site at any time. We may update these Terms from time to time. The “Last updated” date will reflect the latest changes. Your continued use of the Site indicates acceptance of the updated Terms.
13) Governing law and venue
These Terms are governed by the laws of Bulgaria, without regard to conflict-of-law rules. Courts located in Sofia, Bulgaria have exclusive jurisdiction, unless mandatory law states otherwise.
14) Export and sanctions compliance
You agree to comply with applicable export control and sanctions laws and not to use the Site for prohibited purposes under such laws.
15) Severability and entire agreement
If any provision of these Terms is found unenforceable, the remainder remains in effect. These Terms, together with our Privacy and Cookie Policies, constitute the entire agreement between you and Lacrima regarding the Site.
16) Contact us
LACRIMA DAIRY INDUSTRY LTD.
Bulgaria, 1700 Sofia, 89-A Simeonovsko shausse Blvd., fl. 2
UIC: 203417385